Log In and Switch Organizations in REKNOWN

Purpose#

Any active REKNOWN user can log in. Only users with active memberships in more than one organization can use the in-workspace organization switcher.

The email address and password for an active REKNOWN account.
An active organization membership.
More than one active organization membership if you need to switch organizations.
A full REKNOWN session. Organization switching is not available while kiosk mode is active.

Open the REKNOWN home page.
Open the authentication page and select Log in if the signup form is displayed.
Under Welcome back, enter your account email in Email.
Enter your password in Password.
Select Log in.
If REKNOWN requires a password change, complete that screen before continuing to the workspace.
If REKNOWN displays Choose an organization, select the organization you want to open.

In the workspace sidebar, find Switch organization below your signed-in name.
On a small screen, select Menu first to open the sidebar.
Select the organization name you want to open.
Wait while REKNOWN clears the previous organization's workspace data and loads the selected organization.

Choose an organization: Appears when REKNOWN needs you to choose an active organization after login. Each organization also shows your role there.
Switch organization: Appears in the workspace sidebar only when your account belongs to more than one active organization.
Log out: Ends the current session and returns you to the login page.

On login, REKNOWN normally opens the first active organization connected to your account unless an organization choice is required.
Your available navigation and actions change to match your role and program access in the selected organization.
REKNOWN restores the last eligible workspace section saved for that organization when possible.
Event and check-in selections, open detail pages, and loaded organization data are cleared when you switch organizations.
An organization with an active 14-day trial or paid subscription opens normally. If neither access state applies, REKNOWN displays Choose your plan instead of the workspace.

If Invalid email or password appears, check the email and password and try again. Email capitalization does not matter.
If Switch organization is missing, the account has only one active organization membership.
If You do not have access to this organization appears, the membership may no longer be active. Ask an organization admin to verify your access.
If REKNOWN says to exit kiosk mode before switching, exit kiosk mode with the signed-in user's password and then try again.
Switching organizations changes the active organization for the current session; it does not copy programs, students, volunteers, events, or settings between organizations.
Select Log out when using a shared device.