Manage Volunteer Photos

Add or replace the account photo shown on a volunteer's profile.

Permissions#

Organization admins can manage photos for volunteers in the organization.
Editors can manage a volunteer's photo when they share a program for which the editor has Editor access.
Volunteers cannot open the volunteer directory, but they can update their own photo under Settings and Your profile.
An active 14-day trial or paid subscription is required when changing another volunteer's photo from the directory.

The volunteer must be active and visible in your Volunteers directory.
Use a JPEG, PNG, or WebP image no larger than 5 MB.
Choose a clear, centered face photo that will help ministry leaders recognize the volunteer.

Open Volunteers.
Find the volunteer with Search volunteers or the Program filter.
Select View, or select the volunteer card on a small screen.
Select Take photo to use a supported device camera, or select Choose photo to pick an existing image.
Take or choose the image and wait while REKNOWN prepares and uploads it.
Confirm that the new image appears in the volunteer details header.

The upload begins after the image is prepared; there is no separate Save volunteer step for a photo change.

The selected image replaces the volunteer's previous account photo.
The image is automatically oriented, resized when needed, and stored in a web-friendly format.
This is the user's account photo, not an organization-specific volunteer image. Replacing it changes the photo shown for that user across organizations where the same account is used.
The photo change is recorded as a sensitive account action in the organization's audit history.

Choose a photo image file means the selected file is not recognized as an image.
If an upload is rejected, confirm that the image is JPEG, PNG, or WebP and no larger than 5 MB.
If Take photo does not open a camera, the browser or device may not support direct camera capture. Use Choose photo instead.
If the photo actions are unavailable or the upload is denied, confirm that the volunteer is active and that you share an editable program, or ask an organization admin to upload it.
To change your own account photo, follow Update Your Profile.