Reset a Volunteer Password

Replace an eligible volunteer's password with a temporary password, sign the account out everywhere, and require a password change at the next login.

Permissions#

• Organization admins can reset eligible volunteer passwords.
• Editors can reset an eligible volunteer only when the volunteer shares an active program that the editor edits.
• Volunteers cannot reset another volunteer's password from volunteer management.

Eligible Accounts#

The account must meet all of these conditions:

• The membership and user account are active.
• The membership is a volunteer and has no Editor program access.
• The account belongs to only one organization.
• For an editor performing the reset, the volunteer shares an active editable program.

Editor passwords and accounts belonging to multiple organizations cannot be reset here. A multi-organization account must be reset by a super admin.

Reset the Password#

1. Open Volunteers.
2. Find the person with Search volunteers or the Program filter.
3. Select View. On a small screen, select the volunteer's card.
4. Find the Reset password section.
5. Enter a Temporary password containing at least 8 characters.
6. Select Reset password.
7. Confirm the browser prompt asking whether to reset the password for this volunteer.
8. Give the temporary password to the volunteer through an appropriate secure channel.

Outcome#

The old password stops working, all existing sessions for the account are removed, and the volunteer is signed out on every device. The volunteer signs in with the temporary password and must change it before continuing normal use.

The temporary password is not returned in the result or written into the password-reset audit details.

Troubleshooting and Notes#

• If Reset password is missing, the person may be inactive, may have Editor access, or your role may not allow the action.
• If you receive a multiple-organizations message, contact a super admin; an organization admin cannot complete that reset from Volunteers.
• If you are an editor and the reset is denied, confirm that the volunteer is assigned to an active program you edit.
• If the password is rejected, enter at least 8 characters.
• Resetting a password does not change the volunteer's email, profile, programs, or group assignments.